Conferences
Unpacking Customer Satisfaction: The Role of Customer Complaints Across Industries and Agencies, December 04, 2009
This conference will address the following issues: - What are the types of complaints that industries and government agencies face? - How active are government agencies in the complaint process? - Are government agencies effective in addressing/rectifying customer complaints? - Do firms and agencies have customer complaint processes in place?
Wireless Technologies: Enabling Innovation and Economic Growth, April 17, 2009
This conference explored the economic consequences of wireless technologies for firms, consumers and society and is intended to host prominent scholars, business people, and policy makers to better understand the linkages between the introduction of wireless technologies and changes in the structure of economic activities. Panels include discussions on: the state of the U.S. wireless sector, impediments and facilitators for adoption of wireless innovations, emereging wireless technologies and enabling spectrum policy, structural change and regulatory intervention.
Transparency and Accountability: The Role of Information Disclosure, February 06, 2009
Lack of transparency is at the heart of today’s financial crisis, and also complicates global trade. In the U.S., information disclosure represents the newest wave of regulatory approaches in a variety of sectors, including the environment, workplace safety, food safety, and finance. This is an opportune moment to take stock of what is known about the costs and benefits of information disclosure, what we are learning in today’s cutting-edge research, and where are the remaining gaps in our understanding. This two-part workshop will connect the worlds of practice, policy and scholarship, identifying cross-cutting issues and opportunities that arise in a variety of sectors.
